Shipping & Ordering
When will I receive my order?
All orders with in stock items take up to 2 business days to process and generally take 1-7 business days for delivery. Free standard ground shipping applies to orders over $85 in value (after discounts and before taxes) in the 48 contiguous states and does not apply to Hawaii, Alaska or Puerto Rico.
We do not ship to APO/FPO addresses or P.O. boxes.
A little fine print: Please note, processing times are in addition to the transit time estimates. While it’s likely your order will arrive within the estimated timeframe, it’s not a guarantee. Shipping times to Alaska, Hawaii and Puerto Rico take an average of 14 business days for delivery. Expedited shipping fees (when available) are not refundable.
I entered the wrong shipping address? What should I do?
It happens! You’re able to cancel your order within 60 minutes via a link at the bottom of your order confirmation email. From there, just place a new order so we can get that heading to the right place! If you have a one time promo code, just drop us a note after your new order is placed and we can credit you retroactively.
Once our warehouse team is packaging up your order we are unable to change any shipping information.
Returns & Exchanges
How do I start a return or exchange?
Step 1. Navigate to our returns and exchanges page.
Step 2. Select the item you would like to return. If you are returning more than one item, you’ll need to repeat this process for each item.
Step 3. Follow the series of prompts to guide you through either an exchange or a return, depending on your preference.
Step 4. Print the prepaid shipping label provided and mail in the package. While original packaging is preferred, any carrier approved box will do. Please send the item back to us within 28 days.
Please note: Returns to your original form of payment generally take 2-3 weeks from the time you send the package until the warehouse receives and processes it. If a non Our Place product is shipped back, we’re not able to guarantee it will be returned back to you. Please review our returns terms and conditions here.
Accounts & Dirty Dishes Club
Do I have an account with Our Place? I’d like to see my order information.
Yes! We’re really excited to offer accounts so you can keep an eye on your order history, current order status, earn points and invite friends to Our Place, too! Click here to get started and let us know if you have any questions! You just need an email address and we will email you a 6 digit code. No password or account creation required!
Just a heads up our program started on September 7, 2021, so you’ll only see orders from that date on. Any orders made prior to that date will not appear in your account and are not eligible for our current program.
Cookware
Is your cookware oven-safe?
They sure are! The recommended temperatures vary by product but you can find the maximum recommendations for everything on the specific product page under “Care & Use”. Just head to the page of product you are interested, click the + under “Care & Use” to expand and find details on the item you’re looking for.